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GENERAL TERMS AND CONDITIONS

 

PRODUCTS


The product purchased can suffer, by availability of the manufacturer, modifications of features or benefits, not substantial in its components, always and when not involving a depreciation of the qualities and publicized qualities.

 

 

PHOTOS PRODUCTS


Photographs of the items presented in the shop online Muchomenajehosteleria they are the most about real, although they can sometimes be indicative and very similar to the exposed article, will have minimum modifications without prior notice by the manufacturer and/or from Muchomenajehosteleria. It is essential to see the features and specifications reflected in each item and if you need any clarification, it should be addressed to our email)info@muchomenajehosteleria.com).

 

 

COMMODITY PRICES


All prices of products appearing on our shop on line No They include taxes. However, to make your purchase the definitive price matching will be according to the place of destination and, if it is private or professional. In either case, automatically the same system will deduct taxes that apply in each case, which may be displayed to make your purchase.

 

 

DELIVERY TIMES AND SHIPPING OF PRODUCTS


Muchomenajehosteleria you mentioned in the section of the page "SHIPPING & DELIVERY TIMES"" everything about this process.

 

 

TAXES AND EXPENSES OF THE SHIPMENT OF THE GOODS


All prices shown in our on-line shop of Muchomenajehosteleria they are taxes not included.

In relation to the tax on value added, as a rule, applies the tax rate of 21% for all customers who are not professionals for the territory of the European Union where is obliged to apply this tax.

They shall be exempt from paying this tax all those companies and professionals belonging to the European Union, with intra-CIF, except Spain.

In the sale to any other country in the world VAT does not affect, however, the customs systems of each country apply taxes and related taxes, which must be paid at destination by the buyer upon receipt of the goods.

Due to its special tax regime are considered territories non geographical areas corresponding to the Canary Islands, Ceuta and Melilla. Therefore, purchases made by residents in these territories are exempt from payment of VAT. Customs clearance costs and import taxes (tax), etc. are not included in the item price or shipping invoice, and must be paid at destination by the purchaser according to the amount and weight of the goods.

 

 

DAMAGE IN TRANSIT


The goods always travel by account and risk of the buyer, either the shipping postage paid or due. Upon receipt of the goods it is essential to carry out the corresponding check state of the same, and if you find any anomaly or damage must be the claim with the transportation agency, scoring in the delivery of the carrier damage or damage observed. In case of not being able to check the goods, it should be noted at the time of delivery on the delivery of the Agency's transport "goods without checking" and must carry out the verification until is met within 24 hours Since that he has received the goods and notify the Agency of transports and MuchoMenajeHosteleria via phone, fax or email)info@muchomenajehosteleria.com)

 

RETURNS


Customer shall be entitled to a refund any item of your order in the following circumstances:

 

1st. - Defective products factory. The customer must send an email)info@muchomenajehosteleria.com) reflecting the breakdown, damage or impact. The customer must notify to MuchoMenajeHosteleria  the incidence with a maximum period of 7 days from the receipt of the order. MuchoMenajeHosteleria  Once received and checked the article with incidents in our facilities, verify whether the change and if so will manage immediately change free of charge for the customer if the check corresponds to a factory defect. Change will be made always by the same article and reference, where the item is discontinued shall be sending one of similar or superior characteristics.

Before submitting the article in question, you must receive authorization from MuchoMenajeHosteleria. The item to be returned should be sent it in its original packaging.

If item with fault, damage or incidents there are in the market or similar, the price return is the originally paid in the purchase and the way which has been conducted.

 

2nd. - Products damaged in delivery by the transport agency.

All of our shipments have a transport insurance, this insurance is valid for 24 hours since the merchandise is received in the customer's home. The customer undertakes to verify the content and condition of the goods at the time of delivery, being accepted the same and consigning your signature on the copy of the packing slip to return to the carrier stating their agreement on this and giving to subsequent claims regarding the suitability and identity of the goods requested and received. If verify customer at the time of delivery of the received goods that it is visually damaged, shall enter those circumstances on the delivery of the carrier and bring these facts to the attention to MuchoMenajeHosteleria before a maximum 24 hours, by claim via email to the email address info@muchomenajehosteleria.com. The right of withdrawal the indicated deadline will not proceed.

 

3rd. - Derecho of withdrawal. The customer from receiving the order requested through the online shop MuchoMenajeHosteleria.com It has a period of 14 calendar days to return)taking into account that this right not be exercised if compliance with any of the below described circumstances by which returns will not be accepted). In case of returns / cancellation of orders / changes for reasons not attributable to MuchoMenajeHosteleria, MuchoMenajeHosteleria reserves the right to charge a 10% of the amount of the refund in respect of expenditure management, as a check of the State in which the merchandise is returned as well as the perfect operation of the products.

The steps to follow to return are as follows: first the client has the obligation to communicate to MuchoMenajeHosteleria you want to return the order within the first 14 calendar days of the receipt of the order, either by calling us at 952 24 31 75 or by writing an email to info@muchomenajehosteleria.com and request the refund by providing all possible information regarding the order (number of the order or the name of the person who made the request, amount, etc).

Returns not expressly authorized by MuchoMenajeHosteleria will not be accepted. It is the responsibility of the customer the payment of return costs and expenditure management, including the ports that are generated for the return of order to MuchoMenajeHosteleria (although when he carried out the order the customer had not paid shipping because) they were free). Together with the returned merchandise the customer shall include a copy of the invoice of purchase. Once received the goods returned in MuchoMenajeHosteleria installations, MuchoMenajeHosteleria Verify the State of the same, and if everything is correct, proceed within 14 calendar days from the receipt of the returned merchandise, to the payment of the initial order paid by the client (including the transport costs if he/she has paid them) using the same payment in which customer, placed the order or if desired by the customer, MuchoMenajeHosteleria You can issue a gift certificate for the full amount or replacement by another article.

 

 

Then indicate that no refunds If you meet any of the following circumstances:

 

1st. - Products installed and used by the client.

2nd. - Products without protection of plastics in the areas of stainless steel.

3rd. - Products handled by the client.

4th. - Products without the original original packaging or incomplete (with lack of elements or accessories).

5th. - Not obtaining license, permits or authorizations for opening or installation, shall not under any circumstances cause justification for refund of any purchase of professional machinery of firm orders, as are considered custom orders.

6th. -Industrial machinery for professional products.

7th. - Products made to measure or customized exclusively for the customer.

8th. - Products that once after 24 hours by the carrier, is has not communicated the incidence to the transport agency and MuchoMenajeHosteleria.

 


WARRANTY


               The warranty is the same offered by the manufacturer of each product. Professional articles are usually of 1 year in faulty components, not included in the same parts electric bulbs, resistance, joints, etc. It also does not cover crystals or labor movement for its change or repair.

                The guarantee of the semi professional or domestic products, ranging between 1 and 3 years, according to the manufacturer, which is usually stipulated in the original packaging of the product and in many cases reflect appliances will have to be taken at your service Officer corresponding nearest technician.

                The warranty may be lost if the article in question has been manipulated by someone non-specialist or certified, and also by a misuse or abuse, and conservation.

             All products will have the guarantee only that the manufacturer of the product offers, and is pieces of any kind less those previously expressed by manufacturing defects or breakage.

                 To manage any product warranty it is necessary to present proof of purchase containing all data item and date of purchase.

             The beginning of the warranty shall be the date contained in the invoice. External factors such as increases or decreases in stress, use of unsuitable accessories which do not correspond to the product falls, wet with water or any liquid, mishandling, or wear from normal use is not covered by the warranty.

 

 

OFFERS - PROMOTIONS - BUDGETS - PROFORMA INVOICES


Offers and promotions will have a duration of time reflecting on it. Budgets will have a valid period not exceeding 15 calendar days from its issuance. Proforma invoices will be valid for 5 working days from its issuance.

 

 

ORDERS


Shall be deemed a order "at sign", all the orders we received the payment in our account. From that moment you can not be cancelled under any circumstances.

The commitment made by MuchoMenajeHosteleria sale and shipment of the merchandise offered is conditional to the stock of the product announced and availability until stocks last, so MuchoMenajeHosteleria, in its commitment to service, quality, and service the customer tries to at all times that advertised products are available at the time that the purchase is carried out. However, in the event exceptional circumstances causing the end of inventories of the product being discontinued by the manufacturer, in this case the order and the agreement entered into between the Parties shall be without effect pursuant to this clause resolutory , completely restoring customer the amounts not provided articles and in the same way they have been paid, well income account, transfer, credit card or PayPal, while appropriate in favor of either party any compensation in the concept of breach of contract, loss of profits or consequential damage.

MuchoMenajeHosteleria you will not send any request to verify that the payment has been through any of the available methods of payment.

 

 

FORMS OF PAYMENT

1.       Income account

2.       Bank transfer

3.       Credit cards

4.       PayPal 


For more information about the payment methods offered and conditions in Muchomenajehosteleriasee section HOW TO BUY

 

 

ASSEMBLY AND COMMISSIONING


Installation and commissioning of any article or budget, not included in prices or in the invoice, as well as the displacement of technicians and assemblers. To do this, they will have to apply for the amount of these services.

It will be mandatory by customer request the installation and commissioning of electrical machinery or gas of an authorized service and its corresponding certificate of installation to provide for personal or material damage of any kind.

 

 

COOKIES AND TECHNIQUES OF "SPAMMING"


         The user is aware that Muchomenajehosteleria It makes use of cookies, for the sole purpose of facilitating their navigation through the different pages of the present online shop and that in no case will allow the identification of the user. In any case, the user may refuse or prevent the installation of these cookies by modifying the settings on your browser.

       Muchomenajehosteleria  you will not use the techniques of "spamming" and will only process the data transmitted by the user by means of the electronic forms provided in this online shop or through e-mail messages. In case of doubt or controversy relating to our privacy and data protection policy personal user please contact us heading to Muchomenajehosteleria, C / la Orotava nº 22 - 29006 Málaga (Spain) or email (info@muchomenajehosteleria.com).

      The treatment of the personal data, as well as the sending of commercial communications by electronic means, are in accordance with the organic law 15/1999, of 13 December, of protection of data of character personnel (B.O.E. of 14 December 1999) and with the law 34/2002, of 11 July, of services of the society of information and electronic commerce (B.O.E. of 12 July 2002).


 

FUEROS


            The courts of Málaga (Spain) will be responsible for any matter in litigation and any kind expressly waiving any other jurisdiction.


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